Refund policy

Return & Refund Policy

Reveal Outdoors, Inc. accepts returns of eligible, unused items. Please review the conditions below before requesting a return.

30-Day Return Window

You must request a return within 30 days after receiving your item.

Once your return is approved, please ship the item back within 14 days of receiving your return instructions and prepaid shipping label.

Return Eligibility

To qualify for a refund, items must be:

Unused and unworn.
In their original condition.
In their original packaging, with original tags, parts, and accessories.
Accompanied by a receipt, order number, or other proof of purchase.

We do not accept used or worn items for return or refund. Items damaged through customer use, misuse, or improper handling are also ineligible.

This restriction does not apply to reporting an item that arrived damaged, defective, or incorrect. Please see “Damaged, Defective, or Incorrect Items” below.

How to Request a Return

Email info@revealoutdoors.com with your order number, the item you wish to return, and the reason for your request.

If approved, we will provide:

A prepaid return shipping label at no charge.
Instructions explaining how to package your return and where to send it.

We do not charge restocking fees.

Please obtain approval before sending anything back. Returns sent without prior approval will not be accepted. Use the return address provided in your instructions, as some items must be returned to a supplier location.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If an item arrives damaged, is defective, or is not what you ordered, contact info@revealoutdoors.com promptly.

Include your order number, a description of the issue, and photographs of the item and packaging when possible. Keep the item and packaging until we provide instructions.

We will review the issue and arrange an appropriate resolution. Our restrictions on ordinary used-item returns do not prevent you from reporting a defective product or affect rights available under applicable law.

Non-Returnable Items

The following are not eligible for ordinary returns:

Used or worn items.
Perishable goods.
Custom-made or personalized products.
Special-order products identified as non-returnable before purchase.
Gift cards.

Any additional product-specific return exclusions will be disclosed before purchase.

Refunds

After we receive and inspect your return, we will email you to confirm whether your refund is approved.

Approved refunds will be issued to your original payment method within 10 days of approval. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since approval and you have not received your refund, contact info@revealoutdoors.com.

Exchanges

To exchange an eligible item, request a return and place a separate order for the replacement item.

Supplier-Fulfilled Orders

Contact Reveal Outdoors for all return requests, including items shipped directly by a supplier. We will coordinate the return and provide the correct instructions. Please do not send items directly to a supplier without our approval.