Shipping policy
Shipping Policy
Last updated: September 6, 2026
Thank you for shopping with Reveal Outdoors, Inc. This policy explains our order-processing times, shipping methods, delivery estimates, and procedures for delayed, damaged, or missing shipments.
Order Processing
Most in-stock orders are processed within 1 business day. Business days are Monday through Friday, excluding holidays.
Orders placed after 12:00 p.m. Central Time, on weekends, or on holidays will begin processing on the next business day.
Processing time is separate from carrier transit time. Delivery estimates begin after the carrier receives the package.
Shipping Rates
Our standard shipping rates are:
| Order amount (USD) | Standard shipping charge (USD) |
|---|---|
| Under $99.99 | Calculated by location |
| $99.99 and above | Free ($0.00) |
Free shipping applies to standard shipping.
Some oversized, heavy, supplier-fulfilled, or restricted products may have additional shipping charges and may not qualify for the standard rates above. Available shipping methods and applicable charges are displayed at checkout based on the products ordered, package size and weight, delivery destination, selected shipping service, and carrier or product restrictions.
Estimated Delivery Times
| Shipping method | Processing time | Estimated transit time | Estimated total |
|---|---|---|---|
| Standard shipping | 1 business day | 3–5 business days | 4–6 business days |
| Oversized or heavy products | 2–4 business days | 3–8 business days | 5–12 business days |
| Ground-only products | 1 business day | 3–5 business days | 4–6 business days |
These timeframes are estimates and are not guaranteed. Delivery may be affected by carrier delays, severe weather, holidays, high order volume, remote destinations, or circumstances outside our control.
Shipping Carriers
Reveal Outdoors may ship orders using:
- UPS
- FedEx
- Spee-Dee Delivery
- United States Postal Service
We select the carrier and service based on the delivery destination, package size, product restrictions, and shipping method selected at checkout.
The carrier used for an order may differ from the carrier displayed during checkout when necessary to provide comparable service or accommodate shipping restrictions.
Supplier-Fulfilled and Shopify Collective Products
Some products are shipped directly by participating suppliers, including products offered through Shopify Collective. Supplier-fulfilled products may have different processing and delivery times from products stocked at the Reveal Outdoors warehouse.
When an order contains products from multiple locations:
- Products may arrive in separate packages.
- Packages may arrive on different days.
- Each shipment may have a separate tracking number.
- Shipping times may vary by supplier.
- Shipping charges may be calculated separately for certain products.
Any supplier-provided delivery estimate available to us will be displayed at checkout or communicated after the order is placed.
Split Shipments
Orders containing multiple products may be divided into separate shipments based on product availability, warehouse location, package size, or shipping restrictions.
You may receive multiple shipping confirmations and tracking numbers. Receiving part of an order does not necessarily mean the remaining products have been canceled or omitted.
Oversized and Heavy Products
Large or heavy products, including certain coolers, ice shelters, and outdoor equipment, may require additional processing time or specialized shipping.
Oversized products may:
- Ship separately from other products in the order.
- Have additional shipping charges.
- Require a physical street address.
- Have destination or carrier restrictions.
- Require additional processing time.
Applicable charges or restrictions will normally be displayed at checkout. We may contact you before shipment if additional information or arrangements are required.
Ground-Only and Restricted Products
Aerosols, dyes, attractants, pressurized products, and certain liquids or chemicals may be restricted to ground transportation.
These products cannot be shipped by air and may be unavailable for delivery to Alaska, Hawaii, PO boxes, APO/FPO addresses, or other restricted destinations.
If we cannot legally or safely ship a restricted product to the address provided, we will contact you and may cancel and refund the affected product.
Tracking Information
Tracking information will be emailed or otherwise provided when an order ships.
Tracking may take up to 24 hours to display movement after the carrier receives the package. For split shipments, you may receive more than one shipping confirmation and tracking number.
Shipping Address Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout.
If an address needs to be changed, contact us immediately. We will make reasonable efforts to update the address, but changes cannot be guaranteed after an order has entered processing, been submitted to a supplier, or shipped.
Additional carrier charges caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We cannot guarantee changes or cancellations after an order has entered processing, been submitted to a supplier, or shipped. If an order has already shipped, it may need to be handled according to our return policy.
Delivery Delays
If we learn that an order cannot be shipped within the estimated timeframe, we will provide an updated shipping estimate when reasonably possible.
Depending on the circumstances, you may have the option to accept the delay or cancel the affected order for a refund.
Carrier delays occurring after a package has shipped are generally outside Reveal Outdoors’ direct control. However, we will assist with available tracking information or an eligible carrier inquiry.
Packages Marked Delivered but Not Received
If tracking shows that a package was delivered but you cannot locate it:
- Check entrances, garages, mail areas, and other secure delivery locations.
- Ask household members or nearby neighbors whether they accepted the package.
- Confirm that the shipping address on the order is correct.
- Allow one additional business day, as some carriers may mark packages delivered shortly before final arrival.
- Contact the carrier and Reveal Outdoors if the package remains missing.
Reveal Outdoors will assist with eligible carrier claims. Replacement or refund eligibility will depend on the circumstances, carrier findings, and applicable law.
Lost Shipments
If a package has stopped moving or appears to be lost in transit, contact us so we can review the tracking information and, when appropriate, open an inquiry with the carrier.
Carrier investigations may take several business days. We will communicate available updates and determine the appropriate resolution after reviewing the carrier’s findings.
Damaged Shipments
Please inspect your order promptly after delivery. If a product arrives damaged, contact us as soon as possible and provide:
- Your order number
- Photographs of the damaged product
- Photographs of the shipping box and packaging
- A description of the damage
Please retain the product, shipping box, and packing materials until we provide further instructions. We will work with you and the carrier to determine an appropriate resolution.
Refused and Undeliverable Shipments
Orders refused at delivery or returned because of an incorrect, incomplete, or undeliverable address may be subject to return shipping charges or other carrier fees where permitted by law.
We will contact you after the returned package is received to determine whether the order should be reshipped or refunded. Additional shipping charges may apply to reship the order.
Contact Us
For questions about an order or shipment, contact:
Reveal Outdoors, Inc.
5708 Upper 147th St. W., Suite 109
Apple Valley, MN 55124
Email: info@revealoutdoors.com
Phone: 612-504-0250
This shipping policy is provided for customer information and does not limit any rights or remedies available under applicable law.